• We are here for you, before, during and after installation

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Customer Care

Cold Point is a customer friendly company. We are here to serve you. Our staff offers a unique depth of product and industry experience backed-up by a workforce with a quality mindset and strong work ethic. We build high quality units and back them with a competitive warranty and an attitude that seeks to build long-term relationships and customer loyalty. Feel free to contact us anytime for assistance or to discuss your needs or concerns.

Corporate/Mailing Address:

Cold Point Corporation / Adirondack Aire 

7500 Cold Point Dr.

Rome, New York 13440


Phone: (315) 339-2331

Fax: (315) 339-2358

E-Mail: For general information requests about Cold Point and Adirondack-Aire, our services, and our products, contact us at 

Steve Schreppel

Director of Engineering

E-mail address:

Steve is focused on service and new product design and manufacturing, service parts, technical information, product design, agency compliance and approvals (UL, DOE, etc.), and manufacturing


Kathy Robbins

Operations Manager

E-mail address: 

She can best provide help in the following areas: delivery, shipping, and logistics, credit, communications, accounts payable, accounts receivable


Sam Vivirito


E-mail address: 

Assistance in the following areas: Sales and marketing, applications