Customer Care

Cold Point is a customer friendly company. We are here to serve you. Our staff offers a unique depth of product and industry experience backed-up by a workforce with a quality mindset and strong work ethic. We build high quality units and back them with a competitive warranty and an attitude that seeks to build long-term relationships and customer loyalty. Feel free to contact us anytime for assistance or to discuss your needs or concerns.

Corporate/Mailing Address:

Cold Point Corporation / Adirondack Aire

510 Henry Street

Rome, New York 13440

 

Phone: (315) 339-2331

 

Fax: (315) 339-2358

E-Mail: For general information requests about Cold Point and Adirondack-Aire, our services, and our products, contact us at

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Steve Schreppel

President

E-mail address: steve@coldpointcorp.com

Steve focuses on aftermarket direction and product opportunities.

 

Frank Carino

Sr. Sales Application Engineer

E-mail address: frankc@coldpointcorp.com

Frank focuses on equipment sales and application for all water source heat pump and air-cooled products.

 

Jason Gulla

Sales & Marketing

E-mail address: jasong@coldpointcorp.com

Jason focuses on customer service, technical writing and marketing opportunities.

 

Crystal Cobb

Sales Administrator

E-mail address: crystalc@coldpointcorp.com

Crystal focuses on customer service, including order processing and order tracking.

 

Trevor St. John

Product & Service Specialist 

E-mail address: service@coldpointcorp.com

Trevor focuses on product support, service, and warranty inquiries.

 

Kathy Marmol

Director Of Operations

E-mail address: kathy@coldpointcorp.com

Kathy directs areas of operations, facilities, logistics, purchasing and manufacturing.